Set up Zoom webinar reminders and test the attendee journey

Turn on native Zoom webinar reminders

In the Zoom web portal, open Webinars, select the webinar topic, and open Email Settings. Edit Reminder email and choose the available timing options: one week, one day, or one hour before the session. Review confirmation email settings too.

Zoom’s documentation says webinar confirmation, reminder, and follow-up emails require webinar registration. Confirm that you are editing a webinar, that registration is required, and that registrants are approved.

Keep the right attendee join link

Zoom registration normally provides join details in the confirmation email. Its email templates support a unique join URL. Keep each registrant’s destination associated with that person; do not reuse a host or another attendee’s link.

Test the registration and joining path with a separate attendee account. Review authentication and approval settings if the test registrant cannot enter.

Add a Wallet option through a tested workflow

ShowFi provides Apple Wallet and Google Wallet passes through its configured event and claim workflow. Plan the registration handoff, contact identity, event time, and destination before adding the save option to your confirmation page.

Do not assume that enabling a Zoom email setting connects Zoom to ShowFi. If your event uses individual join URLs, confirm that your chosen integration can preserve the attendee-specific destination. If it cannot, keep Zoom’s confirmation as the joining route until that mapping is implemented and tested.

Check the handoff with two registrants

Use two test contacts and inspect their confirmation messages and saved passes separately. Each should receive the intended event and its permitted access path. Test on an iPhone and an Android phone.

• Confirm the webinar date, occurrence, and time zone across both systems.
• Save the pass, then open its destination as the attendee.
• Keep the registration confirmation available even when the attendee skips Wallet.
• Test a schedule change and recheck the destination afterward.

Coordinate Zoom, CRM, and Wallet timing

Use one schedule to review what each tool sends. ShowFi supports Wallet reminders one hour before, fifteen minutes before, and at the event start, with the first two configurable. Decide where that fits alongside your existing emails and calendar reminders.

A Wallet provider accepting a reminder request does not establish that the attendee saw it. Review confirmed saves and tracked engagement separately from the webinar’s attendance records.

When someone says the reminder is missing

Trace their registration, approval, message delivery, and join destination before changing the whole campaign. Check whether they registered after the scheduled reminder time or whether an address or access setting caused the issue.

Keep a working support route in the confirmation. After the session, reconcile attendance records before choosing attendee versus no-show follow-up.