ShowFi · Event and appointment reminders
Why webinar reminders fail, and what to check first
A reminder can fail before it is sent, while it is delivered, or after someone opens it. Start with one affected registration and trace what happened rather than increasing message volume.
Updated
No confirmation arrived
Verify that the registration exists in the webinar platform, that approval is complete where required, and that the email address is correct. Then check the sending tool’s delivery or suppression record.
If the platform never received the registration, inspect the registration handoff. If it accepted the registration but the email bounced or was suppressed, work on delivery. A screenshot of a completed form does not prove either step succeeded.
The reminder arrived at the wrong time
Compare the session’s date and time zone in the event platform, CRM, calendar invitation, and ShowFi event. Look for a workflow that used a fixed offset or an old date after a reschedule.
Test a booking near a daylight-saving transition when that matters to your audience. Record the intended local time and time zone, not just a UTC offset. Recheck scheduled steps after changing the event.
The link opens the wrong room or asks for access
Open the link as an attendee. A host session can hide an authentication problem that registrants will face. Check whether the URL belongs to the current occurrence and whether it needs a specific registrant account or passcode.
For individual access links, trace the URL from the registration record to the message or pass. Verify two test contacts independently so one person’s join URL is not reused for another.
Wallet links were sent, but saves are low
Find the step where people stop: confirmation-page visit, claim-page visit, native save, or provider-confirmed save. A claim click, Apple pass download, and Google save handoff are earlier steps than a confirmed save.
Offer the pass on the confirmation page and explain what it contains. Test the save in Safari on iPhone and on an Android phone with the intended Google account. Preserve another way to retrieve the event details.
The pass is saved, but a notification was not seen
Confirm the correct event time and enabled reminder settings. Check the saved pass on the phone, automatic update or notification settings where available, connectivity, and Focus or similar notification controls.
Provider acceptance shows that a request reached the provider; it does not establish that a notification was displayed or read. Compare the saved pass’s current details with the event before diagnosing the result as a sending failure.
People receive too many reminders
List the active steps in Zoom or your webinar platform, the CRM, calendar, SMS tool, and Wallet workflow. Record each step’s owner and time. Disable duplicate steps deliberately while keeping essential confirmation and access messages available.
Pay special attention to late registrations, workflow re-entry, and reschedules. A person who registers ten minutes before the event should not receive yesterday’s message from a poorly configured catch-up sequence.
The delivery path works, but attendance is still low
Review the topic, audience, registration lead time, and competing time commitments. Ask a small sample of no-shows what prevented attendance, without assuming the answer.
Use consistent attendance records and comparable cohorts to judge a change. Opens, clicks, and saves can help locate friction, but they do not establish participation.
Frequently asked questions
Does sending more reminders fix low attendance?
Only if the missing reminder was the relevant problem. First check registration, delivery, timing, access, and audience interest so the change addresses an observed failure.
What evidence should I collect for a failed reminder?
Record the affected registration, event time and time zone, expected reminder step, sending status, actual link destination, and device behavior. Keep personal contact details out of public support posts.
Related guides and setup details
Plan your Wallet reminder workflow
Review ShowFi’s pricing and included onboarding, or explore the simulated pass experience before planning your setup.